User Experience for Medical Technology

  • Partners: Siemens Healthineers
  • Topics: Medical Technology, Hygiene, Security, and Health
  • Key Actors: Radiologists, Cardiologists, and Techs
  • Outputs: Concept and Product Vision
  • Timespan: April 2021 – December 2023

How can collaborative, user-centered research and design strategies improve the effectiveness, safety, and user experience of radiological processes in cardiology and interventional radiology?

Project Goals and Overview

In cardiology and radiology today, complex procedures are used for various diagnostic and therapeutic purposes. Here, medical professionals interact with patients. Our goal is to capture the exact details of these processes, the challenges of sensitive issues such as radiation exposure and ensuring sterility, usability problems in existing technology, and nuances of communication between doctor and patient.

Our focus is on comprehensive user research and promoting innovation through collaborative approaches. This way, we can develop strategies that are not only effective but also meet the actual needs of medical staff and patients.

Our Contribution

For the projects, we delve deeply into medical procedures and interactions to fundamentally understand them. A special focus is on interventional radiological procedures in cardiology. Through field observations and in-situ interviews, we gain insights directly from examination rooms and, if possible, simulate these complex setups in the research laboratory.

In our projects, we involve stakeholders, medical professionals, and patients through co-creation workshops, immersive role-playing, and joint synthesis sessions. Together, we explore early-stage concepts, participate in bodystorming sessions, and map complex workflows. Once we have gained insights and designed concepts, we shift our focus to refining and validating these ideas. This process is guided by methods such as walkthroughs, prototyping, and usability testing.

Tangible Results and Future Implications

Our deliverables span from user journeys and in-depth evaluations of pain points and user needs to concept development and UX recommendations. Not only does our work guide the development of clinical hardware and software, but it also supports internal stakeholder business decisions through methods such as as-is workflow analysis.
Furthermore, we craft forward-thinking UX visions. We propose both immediate and extended solutions, projecting developments for up to a decade. The concepts and visions co-created during the projects offer Siemens Healthineers a broad perspective, serving as a foundation for future discussions and strategy development, driving sustainable improvements and innovation in medical processes.


And now?

Get in touch with us for more details.

Your contact:

Contact us

Anne Wohlauf (she/her)

has been exploring possible futures of human-machine interaction for 15 years.

Based on insights gained through participatory design methods, the interface designer learns more about the scenarios, contexts and needs of the respective user group and develops bold yet feasible solutions in interdisciplinary teams.

Anne co-founded KITE and, as CPO (Chief People Officer), pays attention to the needs and development opportunities of KITEes.

Scroll further to explore more services by KITE Design Research